Open Space Technology - Break Out Sessions


	A	B	C	D
1	Creating Respect in an Organization	The Mind Behind the Smile	Sex and Service	How to Measure Service Excellence
2	Communicating with Different Cultures in the Workplace – "Breakdowns in communication".	Key Success Factors to Create a Culture of Service Excellence	How to EXCITE Service Excellence Internally?	Why Service Breakdown?
3	Why Service Excellence?	Creating a Culture of Service Excellence with large groups	How to Sustain a Service Culture?	Service Excellence in Times of Crisis
4	Service & Esteem	Measure Customer Service with Profitability		How to motivate the middle-aged workgroup?
5	Pricing for Service		How to sustain and nurture virtual teams?
6	What are the characteristics of great customer service?
For more information on Open Space Technology and programs contact : The Institute of Cultural Affairs Woodside, Mt. Parker Road, Quarry Bay, HK Tel : 852-2561-9209 Fax : 852-2562-6181 Email : icahk@hkstar.com
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