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Open Space Technology
Issues and Opportunities in Creating a Culture of
Service Excellence |
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Report |
| Topic: How to
sustain and nurture virtual teams? |
| Topic #: 5C |
| Initiator: Doug
Participants:
- Florence
- Philip
- Mei
- Daisy
- Jo
- Greg
- Steve
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Notes:
- Rapidly changing teams & assignments
- How to appraise?
- Interaction is key (face to Face & virtual)
- Willingness
- Knowing the protocol
- Sometimes, useful to have remote interaction before
meeting
- How to detect outcome congruence
- Standards / criteria
- Communication channels
- Training
- More difficult to convey complex messages
- Contextual influence
- Local influence
- Web portal (how to minimize loss)
- Process is key
- Tools are getting simpler
- "Virtual" is another channel to communicate
- Website communities 7x24
- Support for multiple interaction styles
- Small regions/companies can have a big footprint
- Brainstorming / collaborative idea sharing (flypaper)
- How well does the Internet deliver on the soft side?
- Surround experiences with context to keep things
alive.
- CONTEXT- keeping updated is key
- Tech partners
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