Open Space Technology
Issues and Opportunities in Creating a Culture of Service Excellence

Report

Participants:

• Jean
• Angela
• Karl
• Cynthia
• Forest
• Stingo
• Frank
• Lauren
• Daisy
• Cindy
• Florence
• Philip
• Helen
• Mei

Notes:

Situation: They have/ are :

• -Reached their top salary bracket
• -Just want to retire peacefully, don’t want to rock the boat.
• -minimal or little skills
• -No opportunity or control of career (their feeling)
• HOW! (change attitude)
• -Build benefits / safe environment, internal trainers
• -Be truthful / interested in them
• -Experience it themselves / recognize their experience
• -Family / Personal – SPY / Empathy
• -Care and respect them
• -Mixed them up
• -Real life examples
• -Inter-learning (MGT kicked off)
• -Speak their language

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