Open Space Technology
Issues and Opportunities in Creating a Culture of Service Excellence

Report
Topic: How to Sustain a Service Culture?
Topic #: 3C
Initiator: Werner

Participants:

  • Veronica
  • Jacob

Notes: (mind map)

6 quality tools

1. Telescope vision

2. Map direction

Milestones (goals / achievable)

3. Magnifying glass risk effective

4. Calculator cost

5. Scissors cut bureaucracy

6. Money reward

 
Action Items

1. Clear and effective comm.. Vision

a. Identify strengths and weaknesses

b. Sell benefits to staff

2. Training and Education

a. Set milestones to transit

b. Infrastructure (work process, IT, people mgt. Systems)

3. Continuous improvement

a. Mgt. Supportive

b. Quality improvement team

 

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