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Open Space Technology
Issues and Opportunities in Creating a Culture of
Service Excellence |
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Report |
| Topic: Creating a
Culture of Service Excellence with large groups |
| Topic #: 3B |
| Initiator: Steven Lawrence
Participants: 10 people |
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Notes:
The mechanisms:
- -Recognition programs
- -Mystery shoppers
- -Mindset training
- -World guide award programs
- -Establish own criteria and measurement by staff
- -Customer interviews in front of own store and
competitors store
- -Set own standards
- -$$Rewards
- -Taking pride
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