Open Space Technology
Issues and Opportunities in Creating a Culture of Service Excellence

Report

Participants: Mei

Notes:

1.) Question: Isn’t it good enough to just exceed expectations?

Reality Check: From the business Point of View –

Strive always to exceed but not necessarily to go to "the farthest length" or "greatest height".

Usually limited resources ( or rather have to work within resources) – therefore should manage Bottom-Line optimally to maximize Top-Line.

Important to Note: Customer’s Perception is Reality.

As long as in the mind of the customer service is excellent.

That service is not overboard.

That it’s just all "Packaging"

Should always strive to be the best.

"Do what I can within my utmost ability without imposing on others."

Enjoy the "Joy of Giving"

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