Open Space Technology
Issues and Opportunities in Creating a Culture of Service Excellence

Report

Topic: How to EXCITE Service Excellence Internally?
Topic #: 2C
Initiator: Cynthia Chan

Participants:

  • Katherine
  • Stingo
  • Frank
  • Joey
  • Audrey
  • Lelia
  • Mabel
  • Mary
  • Cherry
  • Rachel
  • Chris

Notes:

  • Incentive / Bonus
  • Remove Bureaucracy
  • Sense of feeling connected
  • Focus on what we can work on
  • Creativity!
  • What excites us at work? TO go to work (focus on what we can work on)
  • -Influence ceo/mgt (conversations/coaching/one on one)
  • -Peer recognition
  • -General positive reinforcement
  • -Using role models

 

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