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Open Space Technology
Issues and Opportunities in Creating a Culture of
Service Excellence |
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Report |
| Topic: How to
Measure Service Excellence |
| Topic #: 1D |
| Initiator: William Liong
Participants:
- Keith
- Mabel
- Lelia
- Winnie
- Katherine
- Steve
- Chris
- Helen
- Cindy
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Notes:
- Customer Perspective
- What they want (efficiency)
- Exceeding the expectation
- Knowledge
- Basic
- OTP consistency
- Customize for individual
- Stat. From Customers
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