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Notes:
- sex appeal
- Discrimination
- Cultural differences
- -Different acceptance of men v. women
- -Different behavior of men v. women
- (Sex appeal) used to sell? -Uniforms –i.e.
hooters
- -Skill is more important than sex
- Is service better by men or women?
- -Quality of service
- -Perception of customer
- Do men need to develop their service giving
abilities more?
- Body language
- Nature v. nurture
- Male and female are becoming more similar, more
whole.
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